DGT Official Website

It describes the procedure to apply for the refund concerning an infringement procedure without the need to install a digital certificate or to use an e-ID card. In this case, it is possible to apply for a refund just entering the file reference number and the total amount of the fine.

Please keep in mind the following:

• "Cookies" must be enabled on your browser.
• This system is optimized for Microsoft Internet Explorer 11.0 or above and Mozilla Firefox 48.0 and above, for screen resolution of 1024x768 pixels.
• This is a responsive system; it allows to display the application on several devices. From desktop computers to tablets and mobile telephones.

DGT has a tool to apply for the refund of wrongfully paid amounts that may arise from the payment of fines. The user may apply for the refund of a paid fine when:

• He/she encountered a problem when paying the fine.
• He/she has double paid or overpaid.
• He/she has paid the total amount of the fine, when being entitled to a 50% reduction.
• Following an appeal which has been resolved in favour of the user and DGT must reimburse the amounts paid.
• Dismissal of the sanction.

Please fill in the form with the information requested, select your nearest Provincial or Local Traffic Department and hand in the printed form and all the supporting documentation at the premises. Once handed in, your application will be examined and resolved as soon as possible. If the request is resolved in your favour, the corresponding amount will be reimbursed into the bank account indicated in your application form.

You can apply for the refund of a paid fine using any of the means at your disposal: at Post Offices, at Caixabank branches and ATMs, by telephone, online, at our Traffic Departments or to the traffic officers of the Guardia Civil.

Please note that DGT only processes refunds of traffic-related offences under our competences; if the City Council is the issuing body please contact them to be informed of how to proceed.

If you have a digital certificate or cl@ve code, you can access the fine payment service logging into the DGT website.

The first step is to identify the person applying for the refund and the fine/fines object of the request.
Payment of fines without a digital certificate: the person making the payment may be different to the offender so, for control purposes, it is essential to identify the person concerned. When selecting this option without a digital certificate, the following details concerning the person conducting the operation shall be required:

• Type of identity document:
  
  • NIF (Tax identification Number)
  • NIE (Foreigner Identification Number)
  • CIF (Tax Identification Code)
  • PASSPORT (For NON resident foreigners - lacking a NIE)
  • OTHERS (for those cases when they provide an identification document other than the abovementioned ones)
  
  
• Identity document number (Compulsory): Document number according to the format of the selected type.
  
  
• Name or Business Name (Compulsory). The Business Name shall be entered only if the payer provides a CIF; otherwise they will enter the Name.
  
  
• First surname (it is Compulsory in all cases except if a CIF is used, in this case it can be left blank).
  
  
• Second surname (if a CIF is used, it can be left blank).


• Telephone number (Compulsory): Telephone number of the person concerned.


• Email address: The email address to which the result of the operation shall be sent.


• Province (Compulsory): Province of residence of the person concerned.


• Municipality (Compulsory): Municipality of residence of the person concerned.


• Post code (Compulsory): Post code of the person concerned.


• Type of road/street (Compulsory): Type of road/street where the person concerned lives.


• Name of the road/street (Compulsory): Type of road/street where the person concerned lives.


• Number (Compulsory): Number of the building where the person concerned lives.


• Block: Block within the building where the person concerned lives.


• Floor: Floor on which the person concerned lives.


• Door: Door where the person concerned lives.


• Means of notification:
  
  • By postal mail
  • Electronic Mailbox for Traffic Issues
  
  


• Bank account number (Compulsory): Bank account number of the person concerned into which the requested amount shall be paid, if appropriate.


• Reasons for the refund (Compulsory): Reasons why a refund is requested. These may be due to:
  
  • Responsibility of the City Council
  • Revocation
  • Cancellation
  • Discount
  • No need to adjudicate
  • Duplicate payment
  • Modification of the amount
  • Court judgement
  • Others
  
  


• Additional details: Space for adding any other information that the person concerned considers to be necessary.


• Provincial Traffic Department (Compulsory): Identification of the provincial traffic department.

And the details corresponding to the fines object of the refund request:

• File Reference Number (Compulsory): one or several file reference numbers may be indicated; each file is made up of 12 digits.
• Amount (Compulsory): Amount to be reimbursed to the person concerned.

The system will perform the validations necessary to check that the data entered by the citizen are accurate.

The example below shows the screen Details of the fine to be refunded, after accessing without a digital certificate:




The refund of one or more fines may be requested at the same time by clicking on the following buttons:

• Button to add a file reference number: The system allows adding a file reference number when clicking on the button:
  
• Button Download estimate in PDF: The system creates the refund request, if no errors in the data provided are found.
• Button Create refund file online: The system creates the refund file; to perform this operation the user must authenticate by means of a digital certificate.

Once the request has been performed, the result of the operation is shown together with the assigned number; this number must be kept in the event of a complaint. Besides, proof of the created request will automatically be downloaded.


It is recommended to keep the receipt for a reasonable period of time, should it be necessary for future action.

Instance of the document header. This document is essential for future complaints / appeals.

The list below displays the possible errors that may occur on the computer application:

• The system is not available: This error can occur when one of the systems that is associated with the application returns an error.
  An on-screen message is shown: The system is not available. Please try again later.
  
  
  
  
  Solution: try again later and, if the error persists, you should contact the customer service department by dialling 060; you should indicate the type of error and how this error was generated.
  
  
  
• Errors concerning the data provided: The data provided are verified. Should any data be incorrect, the system will state the reason for such error. An example of this type of error is shown below.
  
  
  
  
  Solution: if there is an error concerning data, please read the instructions carefully and correct the incorrect data.